FAQ* ANSWERS TO YOUR QUESTIONS :
(*frequently asked questions)
1- Shoelaces sold by pair
2- Which length of shoelaces ?
3- Metal end-tips?
4- Out of stock ?
5- Mistake on order ?
6- Special length ?
7- Order as guest
8- How are my shoelaces packed ?
9- Gift package ? Personal message ?
10- Our delivery method ?
11- Delivery cost ?
12- How can I pay my order ?
13- Manufacture and shipping delays ?
14- Delivery delay ?
15- Where is my order ?
16- How to contact us ?
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1 - Our shoelaces are sold by pair *
Quantity 1 in the shopping cart = 1 pair of shoelaces = 2 identical shoelaces.
(*except for the silicon shoelaces which are sold individually)
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2 - Which length of shoelaces must I choose ?
Please find here the lengths of shoelaces we usually recommend.
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3 - The product I want is of stock
Enter directly your e-mail address in the concerned insert proposed in the product sheet.
As soon as it is on stock, you will automatically be informed by e-mail.
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4 - I made a mistake on my order
2 solutions :
A - Your order has not been shipped yet : you can urgent send us an e-mail to inform us of your error, and we correct your order. (for products of the same size and same value, otherwise we will refund you)
B - If you already received your order : you can return it us as explained on page RETURNS AND EXCHANGES
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5 - Need a special length for my shoelaces ?
80 cm instead of 85 cm, or 105 cm instead of 100 cm for example ?
Tell us the length you need, in the message tab of your order or contact us by e-mail and we will be happy to make the adjustment if your ordered shoelaces are suitable.
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6- Order placed as a guest :
- How to track my order ?
- How to switch my guest-account into a client-account ?
There are special links at the bottom of our confirmation and shipping e-mails.
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8 - How are my shoelaces packed ?
Your shoelaces are packed in clean clear closed polybags.
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9- Gift package ? Personal message ?
Do you want to make a gift ?
We propose you free gift package
You can also add a personalized message and add it the gift package (printed on a white sticker).
(please do not abuse, thanks : 1- we aren't Santa Claus and 2- people that are self-sending shoelaces with gift bags and personalized messages, because it's free, bore us)
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10 - Our delivery method ?
We use international tracked and priority consignements proposed by the French post
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We do not send untrackable packages to avoid any risk of losses or theft.
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To Europe and International countries, the international tracked and priority delivery cost is 4.49 € and free for orders above 25€.
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We propose 4 secured ways of payment :
- Credit card
- Paypal
- Bank Transfer
- Check
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13 - Manufacture and shipping delays ?
Your orders are manufactured on demand and shipped within 1 to 4 days, from monday to friday, depending on the workload we currently are facing.
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14 - Delivery delay ?
For Europe and international countries, the delivery delays vary from 4 to 8 business days, depending on final country.
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15 - Where is my order ?
You can easily locate your shipment on the internet, with the tracking number you do receive by e-mail upon shipment
To track your shipment : click here
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16 - How to contact us ?
We are open from Monday to Friday from 9 AM to 6 PM
You can contact us for any requests, ideas, suggestions, by e-mail : contact@funshoelaces.com
or by phone : 33.(0)6.18.87.66.65
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